Chat Agent Capabilities
Initiate conversation from web chat, voice, SMS, or email.
Receive information back via SMS or email from voice or web chat.Move the conversation to SMS from voice or web chat.Provide an address to confirm bus availability and details.Directory lookup of faculty/staff contact info. The search accounts for the use of titles in place of a first name.Database-sourced event search, allowing users to search by name and see event details.Helps the user get answers faster and have a better experience while the organization benefits from more efficiency.
How can I find out if the bus stops at my house at 123 Crayola Street [not case-sensitive and street can be abbreviated]
Is there anything I need to know about riding the bus?
My daughter is sick. How do I arrange for pickup?
Can you text that information to me at [mobile number]?What does the school need from me after my child has been out sick?What about a religious holiday?What about going on vacation?
I need to pick up my child early for a doctor appointment. What do I need to do?
What else can you tell me about Picture Day?Transition to SMSCan we continue this conversation on the phone?How can I get in touch with Mr. Bumblebee?What are the school hours?Is there a music program?Is a computer provided to the students?Can I have lunch with my child at school?My child left her coat at school and can’t find it. What should I do?Can my child wear sandals to school?
Highlights to watch for:
Get answers in seconds, anytime, on any device. Our AI Assistant helps students and families find the right information without hunting through emails or PDFs.Ask plain-language questions and get clear answers pulled directly from the official student handbook, including programs, policies, rules, and more.Chat online, send a text, or make a phone call to speak with the AI Assistant. Prefer to take info on the go? Have your chat summary sent straight to your phone.Find people fast. The Assistant will surface the right department, so you reach the right person the first time.Watch the transition from live phone call to text message.See the AI Agent escalate from Agent to Live Human help.